Appointments

Accessing appointments

A good source of information on our appointment system is our Digital Patient Triage Information Leaflet

If it is a new problem that you need help with, from 1st February 2025 all appointments at University of Lancashire will require students to complete an online form and this will then be reviewed by one of our experienced GP’s.

Click HERE to access this form now

This will result in one of the following;

• We will contact you to ask you to come in to see a GP or Advanced Clinical Practitioner (You can find out more about who our clinicians are here)
• We will book a routine appointment for you within the next 3-14 days
• We will call you to discuss your request
• We will issue a prescription and inform you via text message

This only applies to requests for appointments with our GP’s and Advanced Nurse Practitioners.

We recommend using the NHS App. You can use it to access online appointments, order repeat medication, view your medical record, and much more. You can do this by creating an NHS profile via this link and then downloading the NHS App

You can also log in to the NHS App online login page

Booking via telephone

When booking an appointment, our receptionists will ask you for a brief idea of the problem. This helps them direct you to the right clinician at the right time. The Partners of the Practice have requested that the receptionists ask for this information. They want to ensure that we are aware of and can prioritize problems effectively. Please remember that patient safety is always our upmost priority.

Our doctors will see you in surgery by appointment. You can make an appointment in person or by telephoning the Care Navigation team on 01772 970079.

Although you are registered with a specific Doctor, you are free to consult any of our Healthcare Professionals. If we have your mobile number we can send you a text reminder of your appointment. You can also book appointments for some services online. Please see the Online Services section for further information.

Urgent conditions 

Urgent Conditions will be seen the same day. Our Care Navigation team will ask for a contact telephone number. A clinician will use it to contact you, give advice, or arrange an appointment. We will do our best to accommodate your preferred time and choice of clinician. However, when dealing with urgent problems, our priority will always be getting you seen by the most appropriate person as quickly as possible.

Routine appointments

Routine appointments can be booked with a clinician of your choice. Please remember that some of our clinicians work part time, and this can extend waiting times. You can always ask for the “first available routine appointment” if you don’t mind who you see.

Follow up appointments

If a doctor has asked to see you again in a couple of weeks, please make the appointment on your way out. Inform the receptionist that the doctor asked you to do so. This way, we will usually be able to accommodate the appointment in the time frame the doctor has requested. Waiting to re-book nearer the time reduces the chance of us having availability.

Appointment length

Our Doctors appointments are 10 minutes each. This time is usually sufficient to discuss ‘one’ problem. If you have a number of problems to discuss with the Doctor, they may not have time to discuss all of these in one appointment. Please do not be offended if you are asked to prioritize your problems. You could also be asked to make another appointment. Alternatively, if you know you have multiple issues, let our receptionist know when you ring to book the appointment. We will try to give you a long enough appointment to cover everything.

If you think you may need a physical examination, where you will need time to undress, please request a double appointment. On these occasions you should always be offered a chaperone by the clinician. In the unlikely event this option isn’t offered, please do not hesitate to request a chaperone. One of our trained chaperone’s will always be available to accompany you in the appointment.