Compliments & Complaints

Our  Compliments & Complaints Manager is Fiona Greenbank, who will deals with any issues raised. Our Team will listen to your feedback and fully investigate the matter for you. Alternatively, they will pass on any compliments to the respective team or individual – the form you use for either of these is the same (see below)

If you wish to make a compliment or complaint, please complete the form above and click ‘Submit’. It is important that this form is completed in as much detail as possible to enable us to investigate in a timely manner.

Once you have filled out a form, a member of our team will look in to the matter and take the appropriate action. You should also be contacted to inform you of the progress and outcome, as well as to offer you any further advice or assistance if required.

You may also submit a compliment or complaint to us in writing, addressed to the branch at which you are registered, or by email at manager.psm@nhs.net

We aim to acknowledge your form within 72 working hours and do our utmost to resolve the issue to your satisfaction.

However, if you are not completely satisfied with the outcome of any complaint, you have the right to contact the Health Service Ombudsman. You can do this by visiting www.ombudsman.org.uk/make-a-complaint, or by calling the PHSO Customer helpline on 03450154033.

NHS Complaints Guidance

Practice Complaints Policy

PSM Medical Group – Complaints Leaflet